SAFETY PROTOCOL

ENHANCED ENTRY PROTOCOL

We at Residencia Boracay are committed to ensuring the safety and well-being of our guests and employees. We adhere to all the best practices recommended by the Department of Health (DOH) and Department of Tourism (DOT) who take the utmost precautions to ensure a safe stay for our guests.

1. Temperature check

2. Footwear sanitation

3. Hand sanitation

4. Luggage disinfection

5. Presentation of Health Declaration Form 

SAFE AND SECURED FACILITIES

• The disinfectants we use are non‐toxic, non‐corrosive and non‐irritant and are included in the US EPA list of disinfectants proven effective against COVID‐19. Each batch of disinfectant used is provided with a certificate of analysis and Material Safety Data Sheet (MSDS).
• PAQ (Peroxydimethyl Alkyl benzyl Quats), a germicidal and virucidal disinfectant , is used to disinfect surfaces, high‐touch objects and floors of public and private areas. It is also used for the foot sanitation mat at the main entrance and sprayed onto luggage of newly arrived guests. PAQ does not cause discoloration, and has no foul odor unlike sodium hypochlorite (bleach).
• 70% isopropyl alcohol and PAQ disinfectant are made available for the perusal of guests inside the rooms as well as in public areas in the hotel. Disposable face masks and gloves are provided for in-house guests.

IMPROVED HOUSEKEEPING

• Guest rooms are fogged for 30 mins with 100 ppm hypochlorous acid disinfectant (Marvekleen®) that does not contain hypochlorite bleach, before check‐in and after check‐out. A room is left vacant for at least 24 hours after check‐out before subsequent guests are allowed to check‐in to ensure that the room is thoroughly cleaned and sanitized.
• Housekeeping staff make rounds every 2-3 hours to disinfect the public toilets and high touch surfaces in public areas.

MAGNIFIED CARE PROTOCOL

Protocol for Symptomatic Guest Checked-In at RESIDENCIA BORACAY

1. If a checked-in guest presents the following symptoms:
• Fever > 37.5C
• Dry Cough
• Diarrhea
• Sore throat
• Loss of taste or smell
• Headache
• Conjunctivitis
• Shortness of breath or difficulty of breathing
• Chest pain
• Rashes on skin or discoloration of fingers or toes

He/She must contact resort management immediately by calling Front Office.

2. Management will ask the symptomatic guest to remain in their room. The room will serve as the isolation room for the guest. All other guests in close contact with the symptomatic guest will be isolated as well in their respective rooms until Management has contacted the Barangay health emergency Response Team/hospital/LGU.

3. Management will communicate with the guests through phone or online messaging. Food and other basic needs will be provided to the guests.

4. The management will contact the Barangay health emergency Response Team/hospital/LGU to report this case and request them to pick up the guest. All information will be treated with confidentiality.

5. The transport of the symptomatic guest and his/her companions will not be provided by the resort management. BHERT/LGU/Hospital shall arrange the transport of the guests.

6. The resort staff that was in close contact with the guest will be quarantined for 14 days in the designated isolation room in the resort and his/her health will be monitored by the resort safety officer. If symptoms develop, the management will contact the BEHRT/hospital/LGU to report this case. The case will be reported to DOLE and DOH using the WAIR form but will be treated with confidentiality.

7. Disinfection of the rooms will be done immediately after the symptomatic guests have left.